Refund policy

RETURN & REFUND POLICY

Last updated: January 30, 2026

At ZLFR.COLLECTION, we take pride in the quality of our products. Please review our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns only if the item is defective, damaged, or incorrect upon arrival.

To be eligible for a return:

  • The request must be submitted within 7 days of delivery

  • The item must be unused, unworn, and in its original packaging

  • Proof of purchase and clear photo or video evidence must be provided

Returns requested for reasons such as change of mind, incorrect sizing preference, or personal taste are not accepted.

Refunds

If your return is approved, a refund will be issued to the original payment method.

Please note:

  • Original shipping fees are non-refundable

  • Refund processing times depend on your payment provider

  • We reserve the right to refuse refunds that do not meet the conditions above

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with:

  • Your order number

  • Clear photos or videos showing the issue

Once verified, we will offer a replacement or refund, at our discretion.

Non-Returnable Items

The following items are non-returnable:

  • Items showing signs of wear or use

  • Items returned without original packaging

  • Items returned after the 7-day window

How to Request a Return

To request a return or refund, please contact us at:

Email: zlfrcollection@gmail.com

Include your order number and all relevant details so we can assist you promptly.